Mantras for successful transformation initiatives can be broadly put into buckets: People and culture related Process and technology related Here are a few mantras while planning process and technology changes: Focus on simplification Not just an incremental improvement. Simplify significantly. Take it as an opportunity to rethink and redesign. Focus on all the aspects, including product,… Continue reading Mantras for Successful Transformation Initiatives – Part 1
Many organizations are initiating data and analytics programs with a hope to improve revenues, customer engagement, and profitability. In their pursuit to achieve these objectives, some of them usually focus more on tools and technology capabilities. These organizations assume that investing in tools and technology alone will deliver the outcomes. However, a recent McKinsey study… Continue reading Data and Analytics Programs – Looking Beyond Tools and Technical Capabilities
We tend to treat “we have always done it this way” response from people to a proposed change as negative. While I respect the intent behind that perception, I strongly feel that it’s a great opportunity. Let me explain. The moment someone says this, treat it as a genuine curiosity to know – why change… Continue reading “We have always done it this way” is that a negative statement? Not Really.
Usually, transformation programs focus more on 'whats' often ignoring the importance of productive engagement of people involved in the change. Here are the 3Es that are critical in transformation programs: Excite: Create excitement about the change. Clearly articulate 'why' in simple and specific terms that everyone will understand. Not only understand but see a strong need.… Continue reading 3Es That Are Critical In Transformation Programs