Delivery Models, Foundation, Innovation and Improvements, Operations Management

How can brick and mortar retailers fight competition from online retailers?

I came across an interesting article in hbr.org recently which brought back some  thoughts based on the work that I did earlier in this area: Often, we look at the challenges faced by brick and mortar retailers from price perspective especially in the wake of the increased success of online stores. Yes, price definitely is a factor, especially for so-called commodity… Continue reading How can brick and mortar retailers fight competition from online retailers?