Artificial Intelligence and Machine Learning, Automation, Change Management, Foundation, Innovation and Improvements, NLP and NLG, Robotic Process Automation

Mantras for Successful Transformation Initiatives – Part 1

Mantras for successful transformation initiatives can be broadly put into buckets: People and culture related Process and technology related Here are a few mantras while planning process and technology changes: Focus on simplification Not just an incremental improvement. Simplify significantly. Take it as an opportunity to rethink and redesign. Focus on all the aspects, including product,… Continue reading Mantras for Successful Transformation Initiatives – Part 1

Delivery Models, Foundation, Innovation and Improvements, Operations Management

How can brick and mortar retailers fight competition from online retailers?

I came across an interesting article in hbr.org recently which brought back some  thoughts based on the work that I did earlier in this area: Often, we look at the challenges faced by brick and mortar retailers from price perspective especially in the wake of the increased success of online stores. Yes, price definitely is a factor, especially for so-called commodity… Continue reading How can brick and mortar retailers fight competition from online retailers?

Change Management, Foundation

“We have always done it this way” is that a negative statement? Not Really.

We tend to treat “we have always done it this way” response from people to a proposed change as negative. While I respect the intent behind that perception, I strongly feel that it’s a great opportunity. Let me explain. The moment someone says this, treat it as a genuine curiosity to know – why change… Continue reading “We have always done it this way” is that a negative statement? Not Really.

Foundation, Innovation and Improvements

Channels for Innovation Ideas

Ideas for innovation may come from various sources, including: Internal employees as well as customers Within the industry as well as other industries Customers of the organization as well as non-customers All these ideas can be broadly categorized into the following three buckets. Reactive Pain areas or issues or problems in the current system Things… Continue reading Channels for Innovation Ideas

Change Management, Foundation

3Es That Are Critical In Transformation Programs

Usually, transformation programs focus more on 'whats' often ignoring the importance of productive engagement of people involved in the change. Here are the 3Es that are critical in transformation programs: Excite: Create excitement about the change. Clearly articulate 'why' in simple and specific terms that everyone will understand. Not only understand but see a strong need.… Continue reading 3Es That Are Critical In Transformation Programs